Reference

Legal details for your lokasi99 account

lokasi99 keeps Legal details close to the account path, so you can check access conditions before opening an account or using the lobby.

Policy accessAccount termsData requestsWallet records
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lokasi99 Legal details for your lokasi99 account
POLICY CONTACT PATH

Ask us about Legal or account access

A clear contact path helps when a Legal question affects your account or wallet record.

Account terms Send a question about account access, phone verification or eligibility wording. We will point you to the relevant Legal section and explain which account step may be required before you continue.
Wallet records For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, include the receipt reference and date. We can help match the payment record without asking for your private wallet password.
Data request Ask us to correct account details, explain stored records or handle another privacy request. Include the email or phone connected to your account so we can check the request safely.
DATA HANDLING

How we manage Legal requests

Legal work is handled through account records rather than informal messages alone. We use the details attached to your account to check identity, payment references and requested changes, then keep a record…

Account identity

We use your account details and clear phone verification before discussing protected account changes. This step helps us avoid sending Legal or wallet details to the wrong person.

Payment references

A receipt reference from DANA, OVO, GoPay, QRIS, BCA, BRI, Mandiri or BNI can help us trace a record. Share the reference, not your password, card secret or wallet PIN.

Cookie settings

Cookies can support a signed-in session and remember selected browser settings. You can manage browser cookie controls, but disabling them may require you to repeat an account step.

Account security

Keep your phone access private and check the address before entering account details. We do not need your password or wallet PIN to explain Legal wording or locate a policy page.

Record retention

We retain account and payment records for the period needed to operate the account, resolve disputes and meet applicable legal duties. A request can ask what record is held and why it remains needed.

Change requests

To request a correction or ask about removal, contact the account support path with your connected phone or email and the precise change. We may verify ownership before applying any update.

Legal answers before account access

These Legal answers address the questions we expect before an Indonesian account is opened or changed. They explain the practical route for access, wallet records, cookies and personal data without replacing the current terms. If your situation is not covered, send us the account reference and the exact policy point you want clarified.

Legal covers the terms governing account access, identity checks, wallet records, game availability and data requests. You should read the current policy before opening an account. Access depends on local law, so available services may differ according to your location and account status.

Access is available only where local law permits. Our Legal terms explain the location and eligibility conditions that apply to your account. If you are unsure, contact support before using DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

Phone verification helps us confirm that the person requesting account access or a data change controls the connected account. We may request it before discussing wallet records or correcting details. Never send us your password, wallet PIN or private authentication code.

Use the account support path and state that you are making a data request. Include the phone number or email connected to the account and describe the records you want. We may verify ownership first, then explain what can be supplied under applicable Legal terms.

Yes, ask us to check the specific record and provide its date, receipt reference and payment rail. DANA, OVO, GoPay, QRIS, bank transfer and virtual account references can help locate the entry. We may need account verification before changing personal details.

Cookies can keep your browser session active and remember a selected setting. They may also affect how an account step appears after you return. You control cookies through browser settings, though disabling them can require repeated login or verification steps.

Contact our account support path with the policy topic, your connected phone or email, and a short description of the concern. For wallet matters, add the receipt reference without private credentials. We can direct the request to the relevant Legal process.

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