Reference

Terms & Conditions for Your lokasi99 Account

lokasi99 Terms & Conditions explain how you open an account, confirm your phone, use DANA or QRIS, and request changes to your account details.

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lokasi99 Terms & Conditions for Your lokasi99 Account
HELP PATHS

Where To Ask About Account Terms

A clear contact path helps when a Terms & Conditions question affects your account or wallet status.

Account terms desk Ask us to clarify phone verification, duplicate account concerns, access wording, or a requested account change. Include the exact Terms & Conditions section and the phone number attached to your account so we can match the request without asking for your password.
Wallet status desk For a DANA, OVO, GoPay, QRIS, bank transfer, or virtual account question, send the payment reference and displayed status through the account support path. We use those details to explain whether the transaction is pending, rejected, or ready for the next check.
Policy request desk Use the listed support path when you want a copy of your account data, a correction to an account detail, or clarification of a policy clause. We may need to confirm account ownership before discussing records or applying a requested change.
RECORD PRACTICES

How We Keep Policy Records Clear

Terms & Conditions work best when the account record, wallet reference, and policy version can be matched without guesswork.

Account data

We use the details connected to your account to apply the Terms & Conditions, confirm ownership, and answer policy requests. Phone verification helps us distinguish an authorised request from an attempt to change another person’s account.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer, or virtual account reference may be retained with the related account status. This lets us trace a cashier question without treating a screenshot alone as proof of settlement.

Cookie controls

Cookies and similar browser storage can support sign-in continuity and policy display. You can adjust browser settings, but changing them may affect the account path or require you to sign in again on a mobile device.

Security steps

Keep your password and one-time verification code private, and sign out after using a shared device. If an unfamiliar account action appears, contact the account terms desk through the route shown after sign-in.

Record retention

We retain account, payment, and policy-request records only for operational, security, dispute, or legal needs. A request about stored records must come from the account holder and may require ownership checks before we respond.

Policy changes

When Terms & Conditions wording changes, we place the current version on this policy page and may show a notice in the account path. Read the updated clause before using wallet services or opening a listed game category.

Terms & Conditions Questions From Indonesia

These answers focus on the policy points you are most likely to check before opening an account. They cover access, identity checks, wallet records, data requests, and how to reach us when the wording does not match your account screen.

You can read the current Terms & Conditions on this policy page before opening an account or using the lobby. The wording covers account access, phone verification, wallet references, policy changes, and requests concerning your stored account details.

Yes. The Terms & Conditions explain how we match DANA and QRIS references with the account shown at the cashier path. Use only the payment details presented for your account, and contact support if the displayed status does not match your receipt.

You can request a correction or change through the policy support path. We may ask for the phone number linked to the account and another ownership check before changing details, because the Terms & Conditions require us to protect account access.

A name mismatch can pause the related wallet check while we confirm the account and payment reference. This applies to OVO, GoPay, DANA, QRIS, bank transfer, and virtual account requests. Send the reference through support rather than creating another account.

Access depends on local law. Where local law permits, the Terms & Conditions explain the account steps and permitted use shown for your region. If eligibility or access wording changes, follow the current policy page and the notice attached to your account.

Cookies can keep your sign-in path and the current policy display working across a browser session. If you block or clear them, you may need to sign in again on mobile or desktop, and some account functions may not behave as expected.

Open the support route shown in your account area and select the policy or account terms path. Include the relevant clause, your account phone number, and any payment reference. Never send your password or one-time verification code with the request.

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